Scottish Water : Lean Coaching & Training

UK-Glasgow: Coaching services.
Section I: Contracting Authority
      I.1) Name and addresses
             Scottish Water
             6 Buchanan Gate, Glasgow, G33 6FB, United Kingdom
             Tel. +44 7443876127, Email: iain.masterson@scottishwater.co.uk
             Main Address: https://www.scottishwater.co.uk/, Address of the buyer profile: https://www.scottishwater.co.uk/
             NUTS Code: UKM
      I.2) Joint procurement
      The contract involves joint procurement: No.
      In the case of joint procurement involving different countries, state applicable national procurement law: Not provided       
      The contract is awarded by a central purchasing body: No.
      I.3) Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Coaching-services./ECHV9474QH
      Additional information can be obtained from: the abovementioned address
      Tenders or requests to participate must be sent to the abovementioned address       
      Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://www.delta-esourcing.com/tenders/UK-title/ECHV9474QH

      I.6) Main activity:
            Water

Section II: Object
II.1) Scope of the procurement
      II.1.1) Title: Lean Coaching & Training       
      Reference Number: SW22/ACP/1394
      II.1.2) Main CPV Code:
      79998000 - Coaching services.

      II.1.3) Type of contract: SERVICES
      II.1.4) Short description: Scottish Water seeks to appoint a Lean Improvement partner to provide a variety of proven high-quality support to build internal continual improvement culture and capability across the business, for a 3 year period, subject to ongoing performance review and being able to demonstrate value for money.       
      II.1.5) Estimated total value:
      Value excluding VAT: 800,000       
      Currency: GBP
      II.1.6) Information about lots:
      This contract is divided into lots: No       
   
II.2) Description
   
      
      II.2.2) Additional CPV codes:
      Not Provided       
      II.2.3) Place of performance:
      UKM SCOTLAND
      
      II.2.4) Description of procurement: Brief and specification

This section provides tenderers with an overview of the Lean requirements for Scottish Water’s Culture and capability build, sets out the scope and specification requirements and the information to be provided by each supplier.


Proposed scope for lean culture and capability development services for various Scottish Water events for 3 years

Scottish Water seeks to appoint a Lean Improvement partner to provide a variety of proven high-quality support to build internal continual improvement culture and capability across the business, for a 3 year period, subject to ongoing performance review and being able to demonstrate value for money.

Background

Scottish Water services support the daily lives of 2.54 million households and 152,000 business premises across Scotland. We employ nearly 4,000 people based all over Scotland.

We have a bold ambition to transform our business. Transforming what we do to provide water and waste water services in a way that makes the broadest possible contribution to the life and wellbeing of people, businesses, communities and the environment across Scotland.

One of our transformation workstreams, Lean Agile Solutions will develop broad and layered lean capability and a sustainable culture across the business to empower our people to continually improve our processes and ways of working.

To facilitate this we are looking to procure services from a partner organisation who can provide high quality training, coaching and support to develop people at various levels, including our leadership community to a degree where we have a well embedded, sustainable and self-sufficient Lean improvement culture.

The appointed provider will be awarded the contract based on their proven experience in a similar context, ability to deliver solutions that support our ambitions in this space and offer best value for money.

During this period, our partner must work to develop lean specialist within the business who will ultimately take on the partner role by the end of the 3-year period, being able to train all levels of leadership and practitioner up to Green Belt level.
 

Scope and specification

As a guide, listed below are the requirements we need from a partner organisation.

•Must have proven experience and competence within a similar context supporting the development of lean culture and capability
•Must be able to demonstrate value
•Design and development of lean academy structure and content (including our playbooks).
•Must provide accredited Lean training to required levels.
•Must have a lean leadership offering that complements our Lean Agile model and our business needs and drives behaviour and engagement with our leadership community.
•Centre of Excellence/trainer/coach development support
•Must be able to coach and mentor trainees to a sufficient level (e.g. able to do lean to the level trained)
•Provide engaging trainers with relevant industry experience who can deliver content online
•Must be a thought leader in Lean/ Continual Improvement /Business Excellence.
•Must be able to support and influence our roadmap to business wide sustainable improvement.
•Numbers over a 3-year period to be developed to various levels is around 2000 staff.
•Dovetail training with our Leadership program and Agile training plans
•Provision of a benchmarking and maturity assessment model
•Offer exposure to other organisations through e.g. though forums, through wider leadership training / coaching etc.
•Support the development of a single SW improvement concept and strategy- including digitisation / Agile etc.
•Training / coaching should be able to be tailored to specific business areas.

If successful you will be required to work closely with our internal specialists, in particular the Lean agile solutions team on a regular basis for example to ensure plans are on target and ongoing review off deliverables are on track for performance and quality.
      II.2.5) Award criteria:
            Price is not the only award criterion and all criteria are stated only in the procurement documents            
      II.2.6) Estimated value:
      Value excluding VAT: 800,000       
      Currency: GBP       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Duration in months: 60       
      This contract is subject to renewal: Yes       
      Description of renewals: Initial contract period of 3 years with 2 x 1 year optional extensions at the sole discretion of SW.
      II.2.9) Information about the limits on the number of candidates to be invited:
             Envisaged minimum number: 3
             
      Objective criteria for choosing the limited number of cadidates: Not provided
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: The PQQ documents can also be accessed by logging in through the Scottish Water Delta e-sourcing webpage https://scottishwater.delta-esourcing.com/ and through the Response Manager section using the following Access Code:       
   


Section III: Legal, Economic, Financial And Technical Information
   III.1) Conditions for participation
      III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
      List and brief description of conditions:          
      Not Provided       
      III.1.2) Economic and financial standing       
      List and brief description of selection criteria:       
      Not Provided    
      Minimum level(s) of standards possibly required (if applicable) :       
      Applicants will be expected to be of sufficient financial and economic standing to support the anticipated contract value. All applicants must complete the financial questions within the pre-qualification questionnaire and tender documents. Financial standing relevant to the anticipated contract value will be determined by Scottish Water based on the response to the pre-qualification questionnaire and any further financial checks deemed necessary    
      III.1.3) Technical and professional ability    
      Selection criteria as stated in the procurement documents
      List and brief description of selection criteria:       
      Not Provided      
      Minimum level(s) of standards possibly required (if applicable) :          
      Not Provided   
      III.1.4) Objective rules and criteria for participation
            Not Provided      
      III.1.5) Information about reserved contracts (if applicable)   
      The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No       
      The execution of the contract is restricted to the framework of sheltered employment programmes: No    
      III.1.6) Deposits and guarantees required:
      Scottish Water reserves the right to require deposits, guarantees, bonds or other forms of appropriate security    
      III.1.7) Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
      All prices quoted shall be in Sterling (UK) and all payments shall be made in Sterling (UK). Payment shall be made on the basis of

completed services in accordance with the agreed contract rates, schedules and conditions of contract   
      III.1.8) Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
      In the event of a group of companies submitting an accepted offer it will be necessary for each member of the group to sign an undertaking that each company in the group will be jointly and severally liable for the satisfactory performance of the contract      
   III.2) Conditions related to the contract
      III.2.1) Information about a particular profession    
      Reference to the relevant law, regulation or administrative provision:          
      Not Provided    
      III.2.2) Contract performance conditions       
      Bidders must comply with modern slavery act and operate an ethical supply chain          
      III.2.3) Information about staff responsible for the performance of the contract
      Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: Yes    
   
Section IV: Procedure
   IV.1) Description NEGOTIATED_WITH_COMPETITION
      IV.1.1) Type of procedure: Competitive procedure with negotiation   
   
   IV.1.3) Information about a framework agreement or a dynamic purchasing system    
         The procurement involves the establishment of a framework agreement    
         Framework agreement with several operators       
         Envisaged maximum number of participants to the framework agreement:
Not Provided                     
         In the case of framework agreements justification for any duration exceeding 8 years: Not Provided    
   IV.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue: No.
   
   IV.1.6) Information about electronic auction:
      An electronic auction will be used: No
      Additional information about electronic auction: Not provided
   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes       
   IV.2) Administrative information
      IV.2.1) Previous publication concerning this procedure:
         Notice number in the OJ S: Not provided       
      IV.2.2) Time limit for receipt of tenders or requests to participate
       Date: 09/03/2022 Time: 12:00
      IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates: Not Provided       
      IV.2.4) Languages in which tenders or requests to participate may be submitted: English,       
      IV.2.6) Minimum time frame during which the tenderer must maintain the tender: Not Provided      
      

Section VI: Complementary Information
   VI.1) Information about recurrence
   This is a recurrent procurement: No    
   Estimated timing for further notices to be published: Not provided
   VI.2) Information about electronic workflows
   Electronic ordering will be used No       
   Electronic invoicing will be accepted Yes       
   Electronic payment will be used Yes       
   VI.3) Additional Information: Scottish Water will not accept the SPD. We will only accept a completed Scottish Water PQQ document. This Notice does not preclude Scottish Water from issuing other notices for specific requirements. Responses to the FTS Notice will be evaluated and only successful applicants following PQQ evaluation will be invited to submit a tender. Applicants who fail to supply all of the information requested in response to this Notice or any resulting tender exercise may risk elimination
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Coaching-services./ECHV9474QH

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/ECHV9474QH
   VI.4) Procedures for review
   VI.4.1) Review body:
             Glasgow Sheriff Court
       1 Carlton Place, Glasgow, G5 9TW, United Kingdom
       Tel. +44 1414298888
   VI.4.2) Body responsible for mediation procedures:
             Scottish Water
          6 Buchanan Gate, Glasgow, G33 6FB, United Kingdom
          Tel. +44 8000778778
   VI.4.3) Review procedure
   Precise information on deadline(s) for review procedures:    
    Not Provided    
   VI.4.4) Service from which information about the lodging of appeals may be obtained:
          Scottish Water
       6 Buchanan Gate, Glasgow, G33 6FB, United Kingdom
       Tel. +44 8000778778
   VI.5) Date Of Dispatch Of This Notice: 04/02/2022

Annex A